The new operating hours for Canopy Park Attractions on level 5 will take effect from 10 July 2019. Please check the attraction pages for details.

Canopy Park Attractions Bundle Packages 1 to 4 will be sold exclusively online from 15 July 2019.

Frequently Asked Questions

Here you'll find the most frequently asked questions and details about Jewel Changi Airport.

1.    What are the parking charges in Jewel?

Please refer to https://www.jewelchangiairport.com/content/jca/en/getting-to-jewel.html.

 

2.    Is Jewel located in the transit area?

 Jewel is located on the landside and accessible to everyone, including local residents and travellers.

 

3.    Can transit passengers visit Jewel?

We recommend transit passengers to cater for at least 5 hours of transit time to comfortably visit and experience Jewel. All passengers are reminded to check in for their departing flights at least 2 hours before their flight departure time.

 

4.    Where is the drop-off/pick-up point in Jewel?

The drop-off/pickup point is located at the L2 Main Entrance.

 

5.    Does the Changi Airport sky train stop in Jewel?

While the skytrain connecting Terminals 2 and 3 will pass through Jewel, there will not be any skytrain station within the complex.   

 

6.    How do I go to T1 / T2 / T3 from Jewel?

- From Terminal 1:

 Jewel is connected to the Arrival Hall (level 1) of Terminal 1.

 

- From Terminal 2:

Jewel is a 5 to 10-minute walk via a link bridge from the Departure Hall (level 2) of Terminal 2 (near row 1)

 

- From Terminal 3:

Jewel is a 5 to 10-minute walk via a link bridge from the Departure Hall (level 2) of Terminal 3 (next to the entrance of Crowne Plaza hotel).

 

- From Terminal 4:

Take the free airport shuttle bus service that plies between Terminal 4 and Terminal 2. From Terminal 2, Jewel is a 5 to 10-minute walk via a link bridge from its Departure Hall (level 2).

 

7.    How do I get to T4 since there is no link bridge for this terminal?

- From Terminal 4

Take the free airport shuttle bus service that plies between Terminal 4 and Terminal 2. From Terminal 2, Jewel is a 5 to 10-minute walk via a link bridge from its Departure Hall (level 2).

8.    Are pets allowed in Jewel?
 
There are no plans for animal play zones in Jewel. However, Jewel is a guide-dog friendly property for visitors with vision impairment.

 

9.    Are there halal establishments in Jewel?

Halal certification for restaurants is currently in progress. Please check with the restaurant directly. 

 

10.    Are there Michelin starred restaurants in Jewel?

There are F&B tenants in Jewel that have received the Michelin star, such as Tsuta (Singapore), Putien (Singapore) and Kam’s Roast (Hong Kong).

 

11.    What are the shops that are operational 24 hours?

There are shops with extended hours in Jewel. Search our Shop & Dine listing to find out more.

 

12.    Is there a prayer room in Jewel?

There are no prayer rooms in Jewel. The nearest prayer rooms located in Changi Airport are located in the transit areas.

 

13.    Are there any vegetarian food options in Jewel?

While there are currently no vegetarian restaurants in Jewel, we do have restaurants that serve vegetarian options. Please check with the restaurant directly. 

14.    What should I do if I have misplaced my belongings in Jewel?

Do approach our Experience Concierges for assistance. Counters are located at B2, L1, L2, L3 and L5.

 

15.    Where are the nursing rooms located in Jewel?

Baby Care (nursing) rooms are conveniently located on every level from B2 to L4.

Amenities include: diaper changing stations, hot & cold water dispensers and cubicles for nursing 

 

16.    Is GST applicable in Jewel?  Will there be GST waiver for Changi Rewards Card?

As Jewel Changi Airport is located on the landside of Singapore Changi Airport, GST waiver is not applicable at Jewel. GST refunds for tourists can be processed at the Changi Lounge (level 1).

 

17.    Are strollers and wheelchairs available in Jewel?

Wheelchairs and strollers are available for loan* for added mobility when you explore Jewel. Available at the Concierge counters on L1, L2 and L5. *A nominal refundable deposit is required.

18.    Can I take my wedding photos at Jewel? 

Wedding photography can be conducted in Jewel and prior approval is required. Please write in to contact.us@jewelchangiairport.com to enquire for more details.

 

19.    Can I fly a drone in Jewel? 

Jewel is situated at Changi Airport, which is within a strict no-fly zone. 

 

20.    Am I able to do filming and photography for commercial purposes in Jewel?

For Commercial filming and photography enquiries, please write in to corpcomms@jewelchangiairport.com.

21.    Are guided tours available in Jewel? 

    a.     For school groups

    b.     For corporate

We regret to inform that guided tours are currently not available. 

22.    When will the attractions be opened? 

The HSBC Rain Vortex and Shiseido Forest Valley are already opened to the public.

All other attractions will open on 10 June 2019.

For more information, please visit www.jewelchangiairport.com.

23.    What are the Rain Vortex show times?

The HSBC Rain Vortex Light & Sound show will operate from 7.30pm to 12.30am, every hourly daily. 

 

24.   Does the Rain Vortex operate 24/7? 

The Rain Vortex will operate from 8am to 12.30am daily. 

Please click here for questions on Jewel Double Rewards.

24. Where can I purchase tickets to the attractions? 

Tickets can be purchased online via the Jewel website, or at the digital kiosks around Jewel. Note that Bundle Packages 3 and 4 can only be purchase at the Jewel Concierge counters at Jewel. Click here to find out more.

 

25. Are the tickets refundable?

We regret that tickets sold are non-refundable.

 

26. Can I buy tickets on the day of my visit?

Yes, but do note that the tickets are subject to availability. It is also advisable to check out the operating hours before you visit.

 

27. Is there bulk purchase discount?

Yes, for more information on bulk purchase discount, kindly email to sales@jewelchangiairport.com

 

28. Is there an annual pass?

No, there are no annual pass available at the moment.

 

29. Are the tickets transferrable?

The tickets are transferrable.

 

30. Could I sell the tickets online if I am not able to visit?

Sales of the tickets to a third party other than the official channels are not allowed. 

 

31. What is the validity period of the ticket?

The tickets are only valid for the day of purchase.  For e.g. If you purchase the tickets at 9pm, the ticket will only be valid until the attraction closes on the same day. 

32. What are the attractions located at the Canopy Park? 

Canopy Park houses a variety of play attractions and creative gardens:

1)      Discovery Slides

2)      Foggy Bowls

3)      Petal Garden

4)      Topiary Walk

5)      Hedge Maze*

6)      Mirror Maze*

7)      Manulife Sky Nets – Bouncing*

8)      Manulife Sky Nets – Walking*

*Additional admission charges apply

Please check individual attraction's pages for more information. 

 

33. What are the attire requirements for visiting the attractions? 

Guests are encouraged not to wear skirts or dresses onto the Manulife Sky Nets and the Canopy Bridge. Pants are recommended to ensure the modesty of our guests. Covered shoes must be worn when visiting the Manulife Sky Nets. 

 

34. Are there any height and/or age restrictions for visiting the attractions? 

There is no minimum age nor limit for visiting the Canopy Park. However, for the safety of all guests, height and safety restrictions are stipulated for the following attractions: Discovery Slides, Manulife Sky Nets - Bouncing, and Manulife Sky Nets - Walking. Please check individual attraction's pages for more information. 

 

35. What happen if I missed the time slot indicated on my ticket for a time-based attraction, will I be allowed entry?

As the attraction has a limited capacity for each time-slot, the park rangers have the right to deny access should you be late for visiting the attraction. This is to ensure that all guests can enjoy the attractions safely. 

 

36. Are food and drinks allowed to be taken into the Canopy Park? 

No, food and drinks are not allowed in the Canopy Park. 

 

37. Do I need to purchase a ticket for my child who is under the age of 3? 

Children below the age of 3 can enter the Canopy Park without a ticket. 

 

38. Is re-entry allowed to the Canopy Park? 

Yes, ticket holders to the Canopy Park can re-enter the park within the same day. 

 

39. Where can I store my bags and valuables?

There are lockers available in the Canopy Park for handbags, valuables and other small items.  For larger items such as luggage, please make use of the baggage storage facility* located on level 1. 
*Charges apply.