[NOTICE] Petal Garden will be closed from 28 October to 11 November 2019 for works and it will reopen on 12 November 2019. 

[NOTICE] With effect from 1 October, the nightly Light & Sound show will commence from 7.30pm, 8.30pm, 9.30pm, 10.30pm and 11.30pm. 

Frequently Asked Questions

Here you'll find the most frequently asked questions and details about Jewel Changi Airport.

1.    What are the parking charges in Jewel?

Please refer to https://www.jewelchangiairport.com/content/jca/en/getting-to-jewel.html.

 

2.    Is Jewel located in the transit area?

 Jewel is located on the landside and accessible to everyone, including local residents and travellers.

 

3.    Can transit passengers visit Jewel?

We recommend transit passengers to cater for at least 5 hours of transit time to comfortably visit and experience Jewel. All passengers are reminded to check in for their departing flights at least 2 hours before their flight departure time.

 

4.    Where is the drop-off/pick-up point in Jewel?

The drop-off/pickup point is located at the L2 Main Entrance.

 

5.    Does the Changi Airport sky train stop in Jewel?

While the skytrain connecting Terminals 2 and 3 will pass through Jewel, there will not be any skytrain station within the complex.   

 

6.    How do I go to T1 / T2 / T3 from Jewel?

- From Terminal 1:

 Jewel is connected to the Arrival Hall (level 1) of Terminal 1.

 

- From Terminal 2:

Jewel is a 5 to 10-minute walk via a link bridge from the Departure Hall (level 2) of Terminal 2 (near row 1)

 

- From Terminal 3:

Jewel is a 5 to 10-minute walk via a link bridge from the Departure Hall (level 2) of Terminal 3 (next to the entrance of Crowne Plaza hotel).

 

- From Terminal 4:

Take the free airport shuttle bus service that plies between Terminal 4 and Terminal 2. From Terminal 2, Jewel is a 5 to 10-minute walk via a link bridge from its Departure Hall (level 2).

 

7.    How do I get to T4 since there is no link bridge for this terminal?

- From Terminal 4:

Take the free airport shuttle bus service that plies between Terminal 4 and Terminal 2. From Terminal 2, Jewel is a 5 to 10-minute walk via a link bridge from its Departure Hall (level 2).

8.    Are pets allowed in Jewel?
 
There are no plans for animal play zones in Jewel. However, Jewel is a guide-dog friendly property for visitors with vision impairment.

 

9.    Are there halal establishments in Jewel?

Halal certification for restaurants is currently in progress. Please check with the restaurant directly. 

 

10.    Are there Michelin-starred restaurants in Jewel?

There are F&B tenants in Jewel that have received the Michelin star, such as Tsuta (Singapore), Putien (Singapore) and Kam’s Roast (Hong Kong).

 

11.    What are the shops that are operational 24 hours?

There are shops with extended hours in Jewel. Search our Shop & Dine listing to find out more.

 

12.    Is there a prayer room in Jewel?

There are no prayer rooms in Jewel. The nearest prayer rooms located in Changi Airport are located in the transit areas.

 

13.    Are there any vegetarian food options in Jewel?

While there are currently no vegetarian restaurants in Jewel, we do have restaurants that serve vegetarian options. Please check with the restaurant directly. 

14.    What should I do if I have misplaced my belongings in Jewel?

Do approach our Experience Concierges for assistance. Counters are located at B2, L1, L2, L3 and L5.

 

15.    Where are the nursing rooms located in Jewel?

Baby Care (nursing) rooms are conveniently located on every level from B2 to L4.

Amenities include: diaper changing stations, hot & cold water dispensers and cubicles for nursing 

 

16.    Is GST applicable in Jewel?  Will there be GST waiver for Changi Rewards Card?

As Jewel Changi Airport is located on the landside of Singapore Changi Airport, GST waiver is not applicable in Jewel. GST refunds for tourists can be processed at the Changi Lounge (level 1).

 

17.    Are strollers and wheelchairs available in Jewel?

Wheelchairs and strollers are available for loan* for added mobility when you explore Jewel. Available at the Concierge counters on L1, L2 and L5. *A nominal refundable deposit is required.

18.    Can I take my wedding photos at Jewel? 

Wedding photography can be conducted in Jewel and prior approval is required. Please write in to contact.us@jewelchangiairport.com to enquire for more details.

 

19.    Can I fly a drone in Jewel? 

Jewel is situated at Changi Airport, which is within a strict no-fly zone. 

 

20.    Am I able to do filming and photography for commercial purposes in Jewel?

Application is required for all commercial and media filming/photography in Jewel. 

For commercial filming and photography enquiries, please contact marcom@jewelchangiairport.com

For media filming and photography enquiries, please contact  corpcomms@jewelchangiairport.com.

21.    Are guided tours available in Jewel? 

    a.     For school groups

    b.     For corporate

We regret to inform that guided tours are currently not available. 

22.    What are the show times for HSBC Rain Vortex Light & Sound show?

The Light & Sound show operates from 7.30pm to 11.30pm, every hourly daily. 

 

23.   Does the HSBC Rain Vortex operate 24/7? 

The HSBC Rain Vortex operates from 9am to 12.30am daily. 

Please click here for questions on Jewel Double Rewards.

24. Where can I purchase tickets to the attractions? 

Tickets can be purchased online via the Jewel website or from the digital kiosks located around Jewel. Bundle Packages 1, 2, 3 and 4 can only be purchased online. Click here to find out more.

 

25. Are the tickets refundable?

We regret that tickets sold are non-refundable.

 

26. Can I buy tickets on the day of my visit?

Yes, but tickets are subject to availability. Do check the operating hours before you visit.

 

27. Is there bulk purchase discount?

Yes, for more information on bulk purchase discount, kindly email to sales@jewelchangiairport.com.

 

28. Is there an annual pass?

Annual pass is currently not available.

 

29. Are the tickets transferrable?

The tickets are transferrable.

 

30. Can I sell the tickets online if I am not able to visit?

Sale of tickets to a third party other than the official channels are not allowed. 

 

31. What are the attractions located at the Canopy Park (L5)? 

Canopy Park houses a variety of play attractions and creative gardens:

1)      Discovery Slides

2)      Foggy Bowls

3)      Petal Garden

4)      Topiary Walk

5)      Hedge Maze*

6)      Mirror Maze*

7)      Manulife Sky Nets – Bouncing*

8)      Manulife Sky Nets – Walking*

*Additional admission charges apply

Please check individual attraction's pages for more information. 

 

32. Is there any attire requirements to visit the attractions? 

Guests are encouraged to avoid wearing skirts or dresses onto the Manulife Sky Nets and the Canopy Bridge. Pants are recommended to ensure the modesty of our guests. Covered shoes must be worn when visiting the Manulife Sky Nets. 

 

33. Are there any height and/or age restrictions to visit the attractions? 

There is no minimum age or height limit to visit the Canopy Park. However, for the safety of all guests, height and safety restrictions are stipulated for the following attractions: Discovery Slides, Manulife Sky Nets - Bouncing, and Manulife Sky Nets - Walking. Please check individual attraction's pages for more information. 

 

34. If I missed the time slot indicated on my ticket for a time-based attraction, will I be allowed to enter at another timing?

Some of the attractions have capacity limitation for each time-slot. The park rangers have the rights to deny access if you missed the time slot indicated on your ticket. This is to ensure that all guests can enjoy the attractions safely. 

 

35. Are food and drinks allowed in the Canopy Park? 

Food and drinks are not allowed in the Canopy Park. 

 

36. Do I need to purchase a ticket for my child who is under the age of 3? 

Children below the age of 3 can enter the Canopy Park without a ticket. 

 

37. Is re-entry allowed to the Canopy Park? 

Yes, ticket holders to the Canopy Park can re-enter the park within the same day. 

 

38. Where can I store my bags and valuables?

There are lockers available in the Canopy Park for handbags, valuables and other small items.  For larger items such as luggage, please make use of the baggage storage facility* located on Level 1. 
*Charges apply.