Canopy Park Attractions on level 5 will be closed from 17 April - 9 June 2019. 

F&B outlets on level 5 will operate as usual.

Frequently Asked Questions

Here you'll find the most frequently asked questions and details about Jewel Changi Airport.

1.    What are the parking charges in Jewel?

Please refer to https://www.jewelchangiairport.com/content/jca/en/getting-to-jewel.html.

 

2.    Is Jewel located in the transit area?

 Jewel is located on the landside and accessible to everyone, including local residents and travellers.

 

3.    Can transit passengers visit Jewel?

We recommend transit passengers to cater for at least 5 hours of transit time to comfortably visit and experience Jewel. All passengers are reminded to check in for their departing flights at least 2 hours before their flight departure time.

 

4.    Where is the drop-off/pick-up point in Jewel?

The drop-off/pickup point is located at the L2 Main Entrance.

 

5.    Does the Changi Airport sky train stop in Jewel?

While the skytrain connecting Terminals 2 and 3 will pass through Jewel, there will not be any skytrain station within the complex.   

 

6.    How do I go to T1 / T2 / T3 from Jewel?

- From Terminal 1:

 Jewel is connected to the Arrival Hall (level 1) of Terminal 1.

 

- From Terminal 2:

Jewel is a 5 to 10-minute walk via a link bridge from the Departure Hall (level 2) of Terminal 2 (near row 1)

 

- From Terminal 3:

Jewel is a 5 to 10-minute walk via a link bridge from the Departure Hall (level 2) of Terminal 3 (next to the entrance of Crowne Plaza hotel).

 

- From Terminal 4:

Take the free airport shuttle bus service that plies between Terminal 4 and Terminal 2. From Terminal 2, Jewel is a 5 to 10-minute walk via a link bridge from its Departure Hall (level 2).

 

7.    How do I get to T4 since there is no link bridge for this terminal?

- From Terminal 4

Take the free airport shuttle bus service that plies between Terminal 4 and Terminal 2. From Terminal 2, Jewel is a 5 to 10-minute walk via a link bridge from its Departure Hall (level 2).

8.    Are pets allowed in Jewel?
 
There are no plans for animal play zones in Jewel. However, Jewel is a guide-dog friendly property for visitors with vision impairment.

 

9.    Are there halal establishments in Jewel?

Halal certification for restaurants is currently in progress. Please visit www.jewelchangiairport.com for the latest information.

 

10.    Are there Michelin starred restaurants in Jewel?

There are F&B tenants in Jewel that have received the Michelin star, such as Tsuta (Singapore), Putien (Singapore) and Kam’s Roast (Hong Kong).

 

11.    What are the shops that are operational 24 hours?

There are shops with extended hours in Jewel. Search our Shop & Dine listing to find out more.

 

12.    Is there a prayer room in Jewel?

There are no prayer rooms in Jewel. The nearest prayer rooms located in Changi Airport are located in the transit areas.

 

13.    Are there any vegetarian food options in Jewel?

While there are currently no vegetarian restaurants in Jewel, we do have restaurants that serve vegetarian options.Please visit www.jewelchangiairport.com for the latest information .

14.    What should I do if I have misplaced my belongings in Jewel?

Do approach our Experience Concierges for assistance. Counters are located at B2, L1, L2, L3 and L5.

 

15.    Where are the nursing rooms located in Jewel?

Baby Care (nursing) rooms are conveniently located on every level from B2 to L4.

Amenities include: diaper changing stations, hot & cold water dispensers and cubicles for nursing 

 

16.    Is GST applicable in Jewel?  Will there be GST waiver for Changi Rewards Card?

As Jewel Changi Airport is located on the landside of Singapore Changi Airport, GST waiver is not applicable at Jewel. GST refunds for tourists can be processed at the Changi Lounge (level 1).

 

17.    Are strollers and wheelchairs available in Jewel?

Wheelchairs and strollers are available for loan* for added mobility when you explore Jewel. Available at the Concierge counters on L1, L2 and L5. *A nominal refundable deposit is required.

18.    Can I take my wedding photos at Jewel? 

W are not able to facilitate film and photo shoots in Jewel at the moment. 

 

19.    Can I fly a drone in Jewel? 

Jewel is situated at Changi Airport, which is within a strict no-fly zone. 

 

20.    Am I able to do filming and photography for commercial purposes in Jewel?

For Commercial filming and photography enquiries, please write in to corpcomms@jewelchangiairport.com.

21.    Are guided tours available in Jewel? 

    a.     For school groups

    b.     For corporate

We regret to inform that guided tours are currently not available. 

22.    When will the attractions be opened? 

The HSBC Rain Vortex and Shiseido Forest Valley are already opened to the public.

The Changi Experience Studio will open in May 2019.

The attractions at Canopy Park will open on 10 June 2019.

For more information, please visit www.jewelchangiairport.com.

23.    What are the Rain Vortex show times?

The HSBC Rain Vortex Light & Sound show will operate from 7.30pm to 12.30am, every hourly daily. 

 

24.   Does the Rain Vortex operate 24/7? 

The Rain Vortex will operate from 8am to 12.30am daily. 

Please click here for questions on Jewel Double Rewards.