[ADVISORY] With effect from 21 November, tickets for Bundle Packages 1-4 will be available at the concierge desks at L1, L2 and L5 in addition to online purchases. 

[ADVISORY] Due to scheduled year-end festive activities, the Shiseido Forest Valley will be closed with limited access between 5pm and 11.30pm, from 21 November 2019 to 5 January 2020. Visitors are free to enter the Shiseido Forest Valley between 12am and 4.30pm. More info here

Amenities & Services

Enjoy a pleasant and hassle-free experience, with a suite of facilities and services tailored for every visitor.

Withdraw money or perform other banking transactions at the ATMs located at B1 and L4.

Baby Care (nursing) rooms are conveniently located on every level from B2 to L4.

 

Amenities include:

- Diaper changing stations

- Hot & cold water dispensers

- Private cubicles for nursing 

 

Don't be bogged down by your hand-carry luggage. The Baggage Storage service* at L1 allows you to explore Jewel unencumbered, while your belongings are safely kept for you. Do note that several Jewel attractions do not permit luggage to be brought in with you.

 

*Charges apply

Approach our Experience Concierges for assistance, and a variety of other services. Counters are located at B2, L1, L2, L3 and L5.
You can buy major currencies from the FXCHANGE kiosks at B1 and L4.

Want to explore Jewel before you depart Singapore?  Simply come earlier and make use of the early check-in facilities at L1. There, you can check-in your baggage and enjoy a hands-free experience at Jewel before it is time to catch your flight.

 

*Jewel ECI Lounge operating hours are 6am – 11.59pm daily.

Click here for the full list of participating airlines.

Search for #WiFi@Jewel to access our free WiFi.
Claim your Goods and Services Tax (GST) refund before you leave Singapore, from the Electronic Tourist Refund Scheme (eTRS) kiosks located at L1. If you are eligible for GST refund, please have your passport, boarding pass, receipts and purchased items with you to ensure a smooth process.

Wheelchairs and strollers are available for loan* for added mobility when you explore Jewel. Available at the Concierge counters on L1, L2 and L5. Please note that some attractions are not accessible to wheelchairs or strollers. 

 

*A nominal refundable deposit is required

Pick up last-minute wellness supplies or medication for peace of mind during your vacation. From off-the-shelf medication to sunscreen and diapers, the pharmacy at B2 provides for your family needs.

Keep your mobile phones charged and ready. Rent a power bank for up to 12 hours of free usage.

 

- Create an account with the service provider at the Experience Concierge on L2

- Charges apply after the first 12 hours

Taxi stands are located at B1.