[Advisory] Changi Experience Studio will be closed for a private event on 18 May 2024. 

Executive/ Senior Executive, Guest Experience

The User Experience department manages Jewel Changi Airport’s attractions & mall operations, guest experience (GX), facilities management, as well as tenancy design & experiential creation. As a core member of the GX team, you will strengthen Jewel’s excellence in operations and guest engagement, as well as enhance its competitiveness as a multi-dimensional lifestyle destination.


You will have both shift and regular hours responsibilities, including:


·       Duty manager and overall shift in-charge of the daily attractions & mall operations; organise the service partners and oversee the key deliveries in service, safety, security & experience.


·       Lead for assigned attractions, guest engagement and/or operational portfolios, develop continual improvement plans, champion and implement related initiatives.


·       Drive new operational/ experiential trials and projects.


·       Feedback management, stakeholder management, events planning.

Apply for the position

Interested applicants should send a cover letter and their resumé to careers@jewelchangiairport.com