Jewel Changi Airport (Jewel), a world-class multi-dimensional lifestyle destination in Singapore, is developed by Jewel Changi Airport Trustee Pte. Ltd., a joint venture by Changi Airport Group and CapitaLand. Jewel features a distinctive dome-shaped facade made of glass and steel, making it an iconic landmark in the airport’s landscape. At 135,700 sqm in size, it offers a range of facilities including airport services, indoor gardens and leisure attractions, retail and dining offerings as well as a hotel, all under one roof. These unique offerings in Jewel are envisaged to enhance Changi Airport’s appeal as a premier air hub.

The User Experience department manages Jewel Changi Airport’s attractions & mall operations, guest experience (GX), facilities management, as well as tenancy design & experiential creation. The Guest Experience team oversees key operational and service portfolios including Quality Service Management (QSM), Business Operations, Customer Service, Attraction Operations & Development, and Jewel Operations.

As a Manager, Guest Experience, you will lead and support cross-functional operational portfolios to ensure high standards of service delivery, operational readiness, stakeholder coordination, and continuous improvement across the guest journey. The role requires strong operational leadership, stakeholder management, service excellence capabilities, and the ability to manage dynamic, multi-stakeholder environments. Managers may be rotated across different GX portfolios to support organisational needs, operational priorities, and leadership development.