System Enhancement on 1 April
Changi Rewards services will be unavailable from 0000H to 0600H. For crediting of points during this period, email enquiry@changiairport.com.
System Enhancement on 1 April
Changi Rewards services will be unavailable from 0000H to 0600H. For crediting of points during this period, email enquiry@changiairport.com.
Relocation of Jetstar
Jetstar will operate from T4 from 22 March. Please check here or iChangi app for the latest flight information.
Firefly Flight Operations
New flights to Penang will operate from Changi Airport T2 from 26 March while flights to Subang continue at Seletar Airport.
General information
Your privacy is of utmost importance to Changi Airport Group (Singapore) Pte. Ltd. (hereinafter “CAG” or “we”, “us” or “our”).
This privacy policy (“Policy”) describes the Personal Data which CAG collects about you through your use of our customer interface touchpoints (such as manned customer service counters and self-help automated kiosks), social media sites, websites, applications and domains or other platforms (collectively the “Platforms”). It also sets out how CAG uses, discloses and protects this Personal Data. By using our services, you warrant that you have read and understood this Policy.
1. Definitions
For the purposes of this Policy:
“Personal Data” means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which the organisation has or is likely to have access; and
“Process”, “Processed” and “Processing” means the carrying out of any operation or set of operations in relation to Personal Data and includes recording, holding, organization, adaptation or alteration, retrieval, combination, transmission, erasure or destruction.
2. Scope of this Policy
This Policy applies to all Personal Data Processed by CAG (regardless of how such Personal Data is collected). CAG may collect such Personal Data through the Platforms, which include, but are not limited to, the following:
Platform | Website | Contact for specific enquiries |
Changi Airport website | enquiry@changiairport.com (Attention: Digital marketing team) |
|
Seletar Airport website | ||
Changi Account | ||
iChangi App | ||
iShopChangi | ||
Changi Rewards | ||
Changi Rewards Travel | ||
Changi Transit Privileges | https://www.changiairport.com/en/airport-guide/transit/changi-transit-privileges.html |
enquiry@changiairport.com (Attention: Changi Transit Privileges team) |
Win With Changi | Changishopping.promos@changiairport.com (Attention: Win with Changi team) |
|
Safe Travel Concierge | enquiry@changiairport.com (Attention: Safe Travel Concierge) |
|
Changi Pay | ||
Changi Insiders | - |
|
Filming and Photography Application | https://www.changiairport.com/corporate/e-services/filming-and-photography.html |
enquiry@changiairport.com (Attention: Filming and Photography team) |
3. Personal Data collected by CAG
CAG will collect Personal Data from you when it considers the Personal Data reasonably necessary for the relevant purposes underlying such Processing. If you do not provide or are unable to provide the Personal Data, CAG may not be able to provide the services requested by you.
Examples of your Personal Data which may be collected by us include the following:
4. How we collect your Personal Data
We use different methods to collect data about you, including the following:
5. How we use your Personal Data
We strive to optimise our operations and the services offered to you through different channels such as providing relevant and personalised content designed to make your user experience smoother and more enjoyable. To effectively understand and meet your needs, we may Process your Personal Data for purposes directly related to our functions and activities, including for any one or more of the following purposes:
6. Disclosure and Transfer of your Personal Data
In carrying out one or more of the purposes set out in section 5 of this Policy, we may disclose your Personal Data to one or more of the following third parties:
To facilitate our interaction with you, we may need to transfer your information to other countries. We will only do so when measures are in place to provide the same level of data protection as was given when you provided your information to us
7. Consent
Unless the applicable laws or regulations allow otherwise, we will obtain express written consent from you for our Processing of your Personal Data by methods or means such as making you sign a form or check a box. When you do so, you represent that you are over 16 years of age and can give valid consent. Where you provide information to us about any individual other than yourself (eg, an employee or child), you represent that you have valid authority and consent to do so and you must ensure that the other individual(s) consent to this Policy and understand how their information will be used. You can withdraw such consent at any time by contacting our data protection officer at the contact details set out in this Policy.
Depending on the extent to which you withdraw consent, such withdrawal of consent may result in our inability to provide the relevant services to you and may be considered as a termination by you of any agreement between CAG and you. CAG’s legal rights and remedies are expressly reserved in such an event.
Minors: If an individual under 16 years of age has provided us with Personal Data without parental or guardian consent, the parent or guardian should contact us at the contact details set out in this Policy to remove the relevant Personal Data. If we become aware that Personal Data has been collected from an individual under the age of 16 without parental or guardian consent, we will delete this Personal Data and any account that the individual may have with us.
8. Links to third-party websites
We may provide links to third-party websites on the Platforms. Your use of such third-party websites will be subject to their privacy policies and we do not accept any responsibility or liability for these policies. We encourage you to read the privacy policies on the other websites you visit. Once you have left our Platforms, you should check the applicable privacy policy of such third parties at their respective websites to determine how they will Process any information they collect from you. As we cannot control or be responsible for the policies of other websites we may link to, or the use of any data you may share with them, you access these third-party websites at your own risk.
9. Keeping your Personal Data secure
We have put in place reasonable technical and procedural measures to safeguard your Personal Data, for example, by:
Please note that the use of the Internet and/or our Platforms cannot be made entirely secure and we therefore are unable to guarantee the security or integrity of any Personal Data which is transferred from you or to you via the Platforms. You undertake to bear the risks of any transfer.
10. Personal Data – Access and Correction
The accuracy of our data collection begins with you – you undertake that you will provide accurate and complete Personal Data, and update such Personal Data with us from time to time. Before providing your Personal Data to us, you should carefully check that the information that you have provided us is complete and accurate.
You may request access to and/or correction of your Personal Data held by us by contacting us at the contact details set out in this Policy. All requests for access and/or correction will be processed within a reasonable time except where we refuse such requests in accordance with any applicable laws or regulations. In some situations, you may be able to access and correct your Personal Data directly through our Platforms. For requests other than through self-service functions on our Platforms, we may need to verify your identity before proceeding with your request. For verification purposes, we may require you to provide supporting information or documentation.
For all requests other than through self-service functions on our Platforms, we may charge you a reasonable fee for the handling and processing of your request.
11. Further rights of data subjects in the European Union ("EU")
CAG is a company incorporated in Singapore. We do not have an establishment in the EU.
However, if you are a data subject in the EU, and you believe that the General Data Protection Regulation (EU 2016/679) (“GDPR”) applies to the data you have provided us, you may contact us if you wish to exercise the following further rights:
We may ask to verify your identity and claim before proceeding with your request.
In the event that the GDPR applies, you also have the right to lodge a complaint with the relevant EU supervisory authority if we have contravened any applicable laws or regulations.
All requests made to us in exercising the rights above will be processed within a reasonable time except where we refuse such requests in accordance with any applicable laws or regulations.
12. Data retention
We will cease to retain your Personal Data when the purposes for which we collected your Personal Data have ceased and/or when we are no longer required to continue retaining your Personal Data for any legal or business purposes.
13. Unsolicited information
Where you have provided us with unsolicited Personal Data, for example in unsolicited emails or public posts on message boards, you will be regarded as having given CAG consent to use the unsolicited Personal Data as we see fit, on a non-confidential basis, and CAG shall be free to use, disclose, distribute and exploit such unsolicited Personal Data without limitation or attribution. CAG will strive to take reasonable steps to destroy or de-identify unsolicited Personal Data that CAG has no purpose for, but it cannot guarantee that all unsolicited Personal Data will be disposed of given system and operational limitations. You bear responsibility for not providing CAG with Personal Data beyond what we have requested from you, should you not consent to how we intend to treat unsolicited Personal Data provided by yourself.
14. Changes to this Policy
We may amend this Policy (including the Cookies Policy) from time to time to reflect any changes to the way in which we process your Personal Data or changing legal requirements. Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you on the Platforms or other communication channels. By using our services, you undertake to check the relevant websites or sections of the Platforms regularly for any updates.
15. How to contact us
We welcome your feedback, comments and any questions that you may have.
For specific queries on any Platforms, you can contact us via the email/portals listed in section 2 above.
For matters related to this Policy or personal data related matters, please write to us at the address below, referencing ‘Privacy Policy’:
Data Protection Officer
Changi Airport Group (Singapore) Pte. Ltd.
PO Box 168
Singapore Changi Airport
Singapore 918146
Or email data.protection@changiairport.com referencing ‘Privacy Policy’.
If you are a job, internship or scholarship applicant, please refer to our privacy notice here.
To access our Privacy Policy for Corporate Responsibility, please click here.
Updated as of 3 January 2023.