[ADVISORY] With effect from 21 November, tickets for Bundle Packages 1-4 will be available at the concierge desks at L1, L2 and L5 in addition to online purchases. 

[ADVISORY] Due to scheduled year-end festive activities, the Shiseido Forest Valley will be closed with limited access between 5pm and 11.30pm, from 21 November 2019 to 5 January 2020. Visitors are free to enter the Shiseido Forest Valley between 12am and 4.30pm. More info here

VIsiting Jewel Before Your Departure

Be it picking up gifts for your loved ones back home, or a last chance at tasting some local delights, Jewel is sure to be your one-stop destination to experience it all. Here you’ll find tips about how you can embark on a hassle-free journey of discovery before your flight, and how to reach your departure gate on time. 

Your Jewel Journey before Departing Singapore

Early Check-in

  • Check-in counters at Changi Airport open at least 3 hours before flight departure. Check-in early to have more time to enjoy the best of Jewel. Find out if your flight is available for early check-in at Jewel.

    *Jewel ECI Lounge operating hours are 6am – 11.59pm daily. 

    Click here to find out if your flight is available for early check-in at Jewel

Goods & Services Tax (GST) Refund

  • Claim your GST refund before you leave Singapore, from the Electronic Tourist Refund Scheme (eTRS) kiosks located at Level 1 of Jewel.

Shop and Dine

  • Discover Jewel, a tropical wonderland with superb shopping featuring unique local names and famous global brands plus dining experiences that take you from authentic hawker fare to world-class fine dining.

Getting to Changi Airport

  • Jewel provides easy access to all terminals. Jewel is connected to the Arrival Hall of Terminal 1, and linked to Terminals 2 and 3 via link bridges. A free airport shuttle bus service plies between Terminal 4 and Terminal 2.