In view of the prevailing Covid-19 situation in Singapore,  click here for more information on the measures taken at Jewel to ensure the well-being of our guests and staff.

FAQs: Temporary Closure of Jewel Changi Airport: 13 May - 13 June 2021

1.    How long will Jewel be closed?

Jewel will be closed from 13 May – 13 June. 

 

2.    How many shops and F&B outlets at Jewel will be affected?

There will not be any access to the public, and all retail stores and dining establishments at Jewel will be closed.

 

3.    I have bought tickets for Jewel attractions (Canopy Park and Changi Experience Studio). How do I get a refund?

Guests holding Jewel attractions tickets dated within these two weeks will be able to utilise them on alternative dates upon reopening. The validity period of these tickets will be extended till 31 December 2021. Guests are advised to email contact.us@jewelchangiairport.com or contact the respective reseller website of purchase.

 

4.    What if I have used SRVs to purchase the attractions tickets. Can I get a refund?

Guests holding Jewel attractions tickets dated within these two weeks will be able to utilise them on alternative dates upon reopening. The validity period of these tickets will be extended till 31 December 2021. Guests who have yet to redeem their tickets will be notified by the respective reseller website on the tickets extension details. Guest who have redeemed their  tickets can email contact.us@jewelchangiairport.com for assistance. 

 

5.    I have booked a hotel stay with YOTELAIR Singapore Changi Airport. What should I do about my booking?

Guests whose bookings are affected by the closure will be contacted by YOTELAIR’s staff for alternative arrangements.