Executive/ Senior Executive, Guest Experience
You will help to enhance the competitiveness of Jewel Changi Airport retail, F&B and services businesses; as well as make Jewel Changi Airport a world class lifestyle destination, acclaimed for excellence in operations and service.
Your role encompasses:
· Perform Duty Manager role for Jewel by commanding daily operations in both the retail and attractions environment
· Champion and implement operational and service-related initiatives for Jewel
· Liaise with various stakeholders to design and implement processes
· Monitor lapses in operational and service delivery and provide suggestions and implement work improvements within the company
· Attend and respond to operational feedback and requests from guests and internal stakeholders