[Advisory] While we strive to ensure that the operating hours of our shops and eateries are updated in a timely manner, we seek your understanding that information may change as a result of operational considerations. We recommend checking with the respective store/eatery on their operating hours before visiting Jewel. 


[Advisory] Please note that the peak hours for Canopy Park and the attractions are from 1.00PM - 4.00PM.

[Advisory] Changi Experience Studio will be closed for a private event on 9 to 10 February (full day) and 11 February (11.00am - 12.00pm).


[Advisory] Petal Garden will be closed for maintenance from 11 Jan-14 Jan and 25 Jan -28 Jan.

Executive, User Experience

We are looking for motivated individuals with an eye for detail and an obsession for customer experience. You will be joining a dynamic team to plan and deliver an extraordinary experience for our guests and partners at Jewel Changi Airport.  As part of the Guest Experience unit, you will be responsible for managing the daily operations for both the mall and Canopy Park, as well as driving projects to improve existing processes and create new experiences with the main aim of delighting our guests! 

  • Perform Duty Manager role for Jewel by commanding daily operations in both the retail and attractions environment
  • Champion and implement operational and service-related initiatives for Jewel
  • Liaise with various stakeholders to designand implement processes
  • Monitor lapses in operational and service delivery and provide suggestions and implement work improvements within the company
  • Attend and respond to  operational feedback and requests from guests and internal stakeholders

Apply the position

Interested applicants should send a cover letter and their resumé to careers@jewelchangiairport.com