Manager, Information Technology
To achieve seamless and round-the-clock world class service to our guests, we are looking for an innovative, proactive and detail- & service- oriented individual to drive Jewel Changi Airport’s digital and web initiatives. The candidate will lead a team to plan and perform technical assessments, user requirement gathering, strategic planning, project management and program deployment.
The candidate should possess strong interpersonal and communication skills; rejoice in enabling others to succeed; have an insatiable passion for new IT technologies; and strong business acumen to understand and work with business stakeholders within and outside of the organisation. He/she should exercise strong leadership, team spirit and sense of responsibility, good at discovering and solving complex problems.
Key roles & responsibilities of the candidate will include:
1. Lead a fast-paced IT team that is responsible for managing internal & external stakeholders’ relationship in achieving common outcomes and stretched goals.
2. Perform, review and enhance business and IT systems & processes as part of continual improvement.
3. Establish the related key performance indicators (KPIs) and work with the business units & appointed vendors to track & monitor them accordingly.
4. Champion initiatives and work with appointed vendors & related digital agencies in implementing web, mobile, point-of-sales, customer loyalty & content management related applications.
5. Communicate with internal & external partners and perform proper project & change management to ensure deployments meet technical, functional, performance and business requirements.
6. Work closely with various stakeholders, both internal and external, to develop in-depth business & operational insights using various analytics tools.
7. Promote a strong reliability culture by partnering with application development, data engineering, security, and architecture teams to identify and resolve operational problems.
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