[Advisory] Changi Experience Studio will be closed for a private event from 22 to 24 February 2023.  

Manager, Information Technology

To achieve seamless and round-the-clock world class service to our guests, we are looking for an innovative, proactive and detail- & service- oriented individual to drive Jewel Changi Airport’s digital and web initiatives. The candidate will lead a team to plan and perform technical assessments, user requirement gathering, strategic planning, project management and program deployment.


The candidate should possess strong interpersonal and communication skills; rejoice in enabling others to succeed; have an insatiable passion for new IT technologies; and strong business acumen to understand and work with business stakeholders within and outside of the organisation. He/she should exercise strong leadership, team spirit and sense of responsibility, good at discovering and solving complex problems. 

Key roles & responsibilities of the candidate will include:



1. Lead a fast-paced IT team that is responsible for managing internal & external stakeholders’ relationship in achieving common outcomes and stretched goals.


2. Perform, review and enhance business and IT systems & processes as part of continual improvement.


3. Establish the related key performance indicators (KPIs) and work with the business units & appointed vendors to track & monitor them accordingly.


4. Champion initiatives and work with appointed vendors & related digital agencies in implementing web, mobile, point-of-sales, customer loyalty & content management related applications.


5. Communicate with internal & external partners and perform proper project & change management to ensure deployments meet technical, functional, performance and business requirements.


6. Work closely with various stakeholders, both internal and external, to develop in-depth business & operational insights using various analytics tools.


7. Promote a strong reliability culture by partnering with application development, data engineering, security, and architecture teams to identify and resolve operational problems. 

Apply for the position

Interested applicants should send a cover letter and their resumé to careers@jewelchangiairport.com