The User Experience (UX) department manages Jewel Changi Airport’s attractions & mall operations, guest experience, facilities management, as well as tenancy design & experiential creation.

As manager for its Experience Development & Business Ops, you will:

- Chart out Jewel’s events programming and lead cross-functional teams to ideate & deliver new revenue streams through the inception of occasion events & promotions, physical/ digital/ phygital partnerships, and new minimum viable products/ proof-of-concept trials;

- Drive new business development with brands & partners on novel concepts and first-of-its-kind initiatives;

- Curate and spearhead place-making initiatives that foster the community and generate footfall;

- Oversee business operations, including data protection, strategic planning & sourcing, contract documentation & management and general administration; and

- Together with Hd, UX and fellow team leads, tailor and drive UX’s learning & development curriculum.