Manager, Experience Devt & Biz Ops
The User Experience (UX) department manages Jewel Changi Airport’s attractions & mall operations, guest experience, facilities management, as well as tenancy design & experiential creation.
As manager for its Experience Development & Business Ops, you will:
- Chart out Jewel’s events programming and lead cross-functional teams to ideate & deliver new revenue streams through the inception of occasion events & promotions, physical/ digital/ phygital partnerships, and new minimum viable products/ proof-of-concept trials;
- Drive new business development with brands & partners on novel concepts and first-of-its-kind initiatives;
- Curate and spearhead place-making initiatives that foster the community and generate footfall;
- Oversee business operations, including data protection, strategic planning & sourcing, contract documentation & management and general administration; and
- Together with Hd, UX and fellow team leads, tailor and drive UX’s learning & development curriculum.