Executive/ Senior Executive, Guest Experience
The User Experience department manages Jewel Changi Airport’s attractions & mall operations, guest experience (GX), facilities management, as well as tenancy design & experiential creation. As a core member of the GX team, you will strengthen Jewel’s excellence in operations and guest engagement, as well as enhance its competitiveness as a multi-dimensional lifestyle destination.
You will have both shift and regular hours responsibilities, including:
- Duty manager and overall shift in-charge of the daily attractions & mall operations; organise the service partners and oversee the key deliveries in service, safety, security & experience.
- Lead for assigned attractions, guest engagement and/or operational portfolios, develop continual improvement plans, champion and implement related initiatives.
- Drive new operational/ experiential trials and projects.
- Feedback management, stakeholder management, events planning.