Manager, Retail Operation

You will help to enhance the competitiveness of Jewel Changi Airport retail, F&B and services businesses; as well as make Jewel Changi Airport a world class lifestyle destination, acclaimed for excellence in operations and service. Your role encompasses overseeing and managing outlets in Jewel; which entails tenant relationship management, tenant fit-out and reinstatement, management of tenant feedback, regular mall inspections, formulation of operational policies and execution of operational improvement initiatives.


Working in the User Experience team, you will work closely with various stakeholders to ensure smooth handover of tenanted spaces and to ensure smooth transition during tenants’ onboarding. You will also be involved in developing operational policies and establishing SOPs for the staff, as well as organizing periodic activities and initiatives for tenant engagement. 

  • Good Degree in any discipline with 4-6 years of relevant working experience.

  • Proven track record in operations, especially relevant working experience, preferably in mall

    management, hospitality, retail or F&B industries

  • Self-motivated, analytical, assertive and team management experience

  • Excellent interpersonal, verbal, written communication and presentation skills

  • Possesses critical and analytical thinking, multi-tasking and project management skills. 

Apply the position

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