Passengers enjoying the butterfly garden in Terminal 3

This January alone, some 5.3 million passengers travelled through Changi Airport. In this cosmopolitan airport where everyone is constantly on the move, it can feel a little overwhelming.

The Customer Service team in CAG hence dreamed up the Discover Changi  tour, designed to give passengers a break from the hustle and bustle of the fast-paced airport environment, and help alleviate some stress. For passengers on transit and with time to explore, it provides them with the opportunity to find out a little more about the experiences Changi has to offer.

This personalised guided tour of the terminals of Changi Airport is led by a group of cheery and passionate Changi Experience Ambassadors (CEA).  Passengers who have carry-on luggage can enjoy complimentary baggage storage while they are on the tour.

Besides showing passengers to the various themed gardens and key entertainment and leisure facilities, the CEAs can also curate a route based on the group’s interests. For example, if the group has a taste for local cuisines, the CEA will recommend places where they can find authentic hawker favourites. As Changi “insiders”, they will also share hidden gems and interesting facts so that passengers get insights on why certain things are done in certain ways in the airport.  

From the highly requested Butterfly Garden, to the lesser-known Water Lily Garden and Cactus Garden, 24-hour movie theatre, cosy snooze lounges, top duty-free shopping hunts and the best places to get souvenirs and local snacks, the tour will reveal under-the-radar finds that many may miss if they were to explore the terminals on their own. At the end of the guided tour, passengers will even receive special mementos including MAX the Changi plane key chains and postcards, and discount deals from shops in Changi Airport.